My Car On Call LLC. Privacy Policy

Updated October 2024

Ensuring the data protection rights for all people is important. Personal information collected and processed by My Car On Call LLC (“MCOC”) through our service or internet facing website is important. We have created this Privacy Policy (“Policy”) to publicly affirm commitment and inform our customers of our adherence to privacy regulations applicable to our organization. This Policy provides an overview on how we handle information that can be used to directly or indirectly identify an individual (“Personal Information”).

This Policy describes how MCOC and its subsidiaries (“Company”, “MCOC”, “we”, “us”, or “our”) collect, process, maintain, share, and delete Personal Information supplied by you.

Please review this Policy carefully. If you do not agree with any terms and conditions outlined in this Policy, please discontinue the use of our service or website.

NOTE – MCOC may update this Policy periodically to ensure our privacy compliance standards remain in alignment with applicable regulations. We encourage you to review this Policy frequently to remain informed regarding how we handle the Personal Information provided to or collected by our organization.

If you have questions about this Policy and would like to ask further details about the handling of your Personal Information, please contact us at customerservice@mycaroncall.com.

General Privacy Information

MCOC recognizes its role and responsibility as a “Data Controller” when we receive and process Personal Information from our customers and other external audiences. This information is generally collected directly from our customers and will only be used for its intended purpose and we will abide by the lawful basis on which it was obtained (for example, consent or other lawful basis under applicable law).

MCOC recognizes its role and responsibility as a ‘Data Processor’ and may have Personal Information flow through or be stored within our technology infrastructure. We maintain the obligation to ensure appropriate security and privacy safeguards exist and are properly functioning to comply with applicable privacy regulations.

For the purpose of this notice:

My Car On Call LLC
Attn: Legal-Privacy
P.O. Box 5508
Hopkins, MN 55343
USA

is responsible for the processing of your Personal Data as the data controller.

You can contact us by:

In our capacity as a service provider for customers, MCOC may process individual’s Personal Information provided by the customer. If Personal Information has been submitted to and is being processed by us on behalf of our customer, and you wish to exercise your data protection and privacy rights, please contact us at customerservice@mycaroncall.com.

Please note, MCOC is committed to maintaining applicable data security measures to aid in governing how we treat and protect our customer’s data.

Personal Information Collection

As a service provider, MCOC needs to collect your Personal Information to provide you with access to the service you request and to comply with regulatory requirements. We generally act as a data controller for this purpose. Our use of your Personal Information is based upon notice and consent through this Policy, opt-in mechanisms and other legal bases where applicable under relevant local law (such as performance of a contract or our legitimate interests in building, conducting and managing our business to better serve you, including a more secure experience).

“Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Specifically, you share Personal Information with MCOC by performing any of the following activities:

  • Communicating directly with MCOC via emails, phone calls, text messaging or web chats;
  • Visiting our website that displays or link to this Policy;•
  • Visiting our branded social media pages managed by MCOC;
  • Registering for or attend our community events and/or
  • Participating in our community sponsored activities.

The types of Personal Information collected by MCOC depends on the scope and context of your interactions with us and the choices you make. These types of data may include:

  • Contact Information. We may collect first names, maiden names, last names, phone numbers, email addresses, and other similar information.
  • Online Identifiers. We may collect tools and protocols, such as IP (Internet Protocol) addresses, cookies and user identifier tags used for analytics and marketing, and other similar data such as from social media profiles, including if you “like” or “follow” us, and passwords and security information used for authentication and account access.

Use of Personal Information

MCOC maintains processes to help ensure that it provides notice and, where applicable, obtains consent prior to its processing of Personal Information for a variety of business purposes and that there is a valid legal basis before processing. Use of Personal Information for business purposes include:

To operate our website. Examples of activities we may engage in to operate our website include:

  • Tracking use of our website, investigating suspicious activity, ensuring alignment with our terms and policies, and to measure and improve operation and security;
  • Managing accounts for the purpose of performing our services; and/or
  • Developing and improving our service and website and providing prospects and users with more relevant content and service offerings.

To send marketing, promotional, and administrative communications. We and/or our third-party marketing partners may use Personal Information to send you service, and new capabilities information and/or information about changes to our terms, conditions, and policies. You can opt-out of our marketing and promotional emails at any time by contacting us at customerservice@mycaroncall.com. or clicking on the “unsubscribe” link at the bottom of the email.

To request feedback. We may use Personal Information to request feedback and to contact you about your use of our service and/or website.

To respond to inquiries and support requests. We may use Personal Information to respond to your inquiries and solve any potential issues you might have with the use of our service or website.

For other business purposes. We may use Personal information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our marketing and promotional offers and campaigns and to evaluate and improve our service and website marketing.

Sharing of Personal Information

MCOC takes the sharing of your Personal Information seriously and we strive to ensure the proper handling and protection of this information. We share Personal Information when:

  • We have obtained your consent to do so;
  • We are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or other legal process;
  • We have a contract requirement and are maintaining our commitments to you or our customers; and/or
  • We maintain a legitimate business interest and doing so does not violate applicable laws.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at anytime.

For example, we may share your Personal Information within MCOC with third parties who provide business services to us, with our professional advisors (e.g., lawyers, accountants, insurers), with law enforcement, court authorities and regulatory agencies, and in the event of a business merger.

Protection of Personal Information

MCOC has implemented technical and organizational security measures designed to protect your Personal Information from theft, loss, and/or unauthorized access. These measures help ensure only permitted individuals who have been properly vetted may gain access to and handle your Personal Information. Further, our alignment with applicable regulations help to safeguard and protect the confidentiality and integrity of Personal Information provided to MCOC.

Additionally, MCOC has established data retention guidelines that aid in defining handling requirements and timeframes for maintaining Personal Information provided to us based on factors such as our legal obligations, the nature of the Personal Information, the potential risk of harm and the purpose for which it is processed. It is our practice to provide layered security measures to protect confidential Personal Information until the retention period has expired and then undertake to securely delete or anonymize the data.

However, as you know, no business system, database or website is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse.

Limiting Use of Personal Information

MCOC recognizes your right to limit our use of your Personal Information. There are several steps you can take to limit how we use Personal Information, which include:

  • You may request a copy of your non-anonymized Personal Information and submit corrections to have your information amended. To do so, contact us at customerservice@mycaroncall.com.
  • Withdrawal or removal of consent for us to use your Personal Information.
  • Opting out of receiving marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of our email communications.
  • Updating your browser settings to clear stored cookies and discontinue user tracking.

Subject to applicable law, you may also have rights to delete, request the transfer of or restrict or object to the use of your Personal Information. Please note that your Personal Information can be subject to access requests from governments, courts, or law enforcement in the United States in accordance with and subject to the laws of the United States.

Please contact us if you require assistance in facilitating changes to limit or change the use of your Personal Information. Please note, we try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to support your request.

Additional Privacy Considerations

MCOC’s service and website are not directed at children. We do not knowingly collect Personal Information from children under the age of 13. If you believe your child has provided us with Personal Information without your consent, please contact us.

If you have any questions related to this Policy, please contact us. You have the right to make a complaint at any time. Please connect with us by calling or email to customerservice@mycaroncall.com.